Benefits:
- Health insurance
- Paid time off
- Profit sharing
- Relocation bonus
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Chief Operating Officer
Why This Role Exists
Zanes Law Injury Lawyers is a 23-year, founder led premier firm operating across two markets in Arizona and scaling. The firm has grown organically entirely under two founders who are each still personally involved in all aspects of the firm. This role is a new role and exists to give the firm a true second-in-command to the founders, not a coordinator, not an office manager, someone who holds real authority over Operations, Finance, and People, so the founders can focus running the firm at a strategic level.
This role in office in our flagship office at 3333 E. Camelback Rd, in beautiful Phoenix, AZ.
Zanes Law Injury Lawyers is a 23-year, founder led premier firm operating across two markets in Arizona and scaling. The firm has grown organically entirely under two founders who are each still personally involved in all aspects of the firm. This role is a new role and exists to give the firm a true second-in-command to the founders, not a coordinator, not an office manager, someone who holds real authority over Operations, Finance, and People, so the founders can focus running the firm at a strategic level.
This role in office in our flagship office at 3333 E. Camelback Rd, in beautiful Phoenix, AZ.
What You'll Own
Firm Operations & Authority
- Full ownership of day-to-day business operations across Intake, Settlements, Finance and People & Infrastructure.
- Direct management of the Intake Manager, Settlements Manager, Accounting Lead, and HR Manager, the firm's first layer of true departmental leadership.
- Independent authority to negotiate vendor, technology, and facilities contracts within board-approved budget.
- Decision-making authority on operational matters, with accountability for outcomes, not just activity.
Financial Stewardship
- Own the operating budget and report on performance against it.
- Partner with the Settlement Department on cash flow, settlement timing, and case-cost visibility.
- Bring financial discipline to every operational decision: vendor terms, staffing ratios, technology spend.
People & Talent Leadership
- Along with department managers, owns the full hiring lifecycle for staff and support roles: sourcing, screening, offers, and a structured onboarding program.
- Serve as the point of authority on HR policy, performance management, compensation administration, and employee relations.
- Build a firm-wide reporting cadence so headcount, ramp time, and retention are always visible.
Strategic Partnership to the Founders
- Serve as second-in-command to the founders, sitting as an operating peer and being accepted as such by attorneys and department leadership
- Build and maintain the firm's KPI dashboards from intake volume, case velocity, settlement throughput, cost per case, case aging, collections and knows where things stand always.
- Take ownership of cross-functional initiatives (systems rollouts, process redesign, expansion) from decision through completion, including chasing down blockers before they become delays.
- Advise the founders on organizational and operational decisions and act as a sounding board on strategy.
- Support marketing and business development infrastructure.
What We're Looking For
- 10+ years in a COO, Executive Director, or senior operations leadership role; law firm or professional services experience strongly preferred.
- Experience leading people and processes in a nine figure organization (non-corporate).
- Demonstrated experience owning a budget and an HR function independently, with real decision-making authority, not in a support or coordinator capacity.
- A track record of being accepted as a peer by professionals (attorneys, physicians, partners) in a professional services environment.
- Comfortable building reporting systems and KPI dashboards personally when needed (Excel/Sheets fluency required;), while also delegating that work as the team matures.
- Masters, MBA, CPA, or equivalent credential a strong plus.
- Self-directed; turns ambiguous priorities into a concrete operating plan without needing one handed to them.
Compensation
- Base salary: $200,000–$250,000, commensurate with experience and professional services background, plus a performance bonus tied to firm-wide KPIs, budget performance, and hiring/operational outcomes
- 401K, two profit sharing plans
- Health insurance 95% company paid
- Vision, Dental, Life, STD, LTD
Compensation: $200,000.00 - $250,000.00 per year
Zanes Law Injury Lawyers LLC
Doug Zanes founded Zanes Law in 2003. Our firm’s first office was located in Tucson, Arizona, with Doug as the only attorney. His wife Claudia, who is a business executive, helped run the business operations within the law firm. During this time, we were able to count our entire staff on one hand.
By 2008, we had added two lawyers and employed a team of 15 staff members. It was at this time that we began to focus our practice on personal injury cases. We realized that helping accident victims was far more personally fulfilling than the area of law we had been practicing.
By 2017, the firm grew to include 10 lawyers spread across three law offices. There were two offices in Tucson, Arizona, and a third office in Phoenix, Arizona. Today, we continue to serve personal injury victims living and/or working in and around Tucson, Phoenix, Nogales, Sierra Vista, Douglas, Yuma, Flagstaff, and Northern Arizona. We also serve Glendale, Casa Grande, Scottsdale, Mesa, Chandler, Gilbert, Tempe and the entire Phoenix Metro area.
In the past 20 years, Zanes Law Injury Lawyers has recovered almost 1 Billion Dollars for our clients. Both Doug and Claudia believe that our firm owes this success to the wonderful people who work here. Our paralegals, case managers, intake specialists, receptionists, attorneys, and business executives make sure to take care of our clients every step of the way.
Company Website: zaneslaw.com
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