Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
About Zanes Law
Zanes Law is a fast growing personal injury firm that cares deeply about our clients and the impact of our work. We keep our standards high, we support our people and we move with purpose. Our culture is guided by our GOAT values: Give a Damn, Overdeliver, A Blessing to Others, and Totally Drama Free. We look for people who live these values every day. If you lead with clarity, take ownership of results and want to grow a strong team, you will feel at home here.
About the Role
We are hiring a strong and steady manager to lead our Settlements Department. You will oversee three to four specialists who handle the final casework and accounting after our client's personal injury cases are resolved. They handle lien resolution, settlement packets and day to day client communication. This department moves quickly. You need to stay organized, remain calm and support your team while holding them to high standards. Your goal is simple. Support the team, drive performance and make sure the clients experience the level of care that reflects our GOAT values.
What You Will Lead
This is a leadership role. You are here to guide the team. You will create structure, build accountability and make sure the work is done the right way.
Team Leadership and Performance
- Manage the daily workflow of settlement coordinators who each handle a medium to high volume of cases.
- Maintain reports and report to upper management.
- Set clear expectations and ensure the team meets deadlines and accuracy standards.
- Hire, train and onboard new team members with a focus on long term success.
- Coach people, address issues early and help the team improve over time.
- Run weekly check ins and performance reviews.
- Ensure the team builds strong relationships with clients, attorneys and adjusters in a GOAT aligned manner.
Operational Oversight
Your team owns the tasks below. You are responsible for making sure the work is accurate and timely.
- Verifying medical records, bills and provider information.
- Negotiating reductions with medical providers and lien holders.
- Completing lien research through the County Recorder.
- Reviewing Medicare, AHCCCS and ERISA chronologies for accuracy.
- Approving settlement packet quality before they move forward.
- Coordinating release signatures between clients and insurance adjusters.
- Ensuring all accounting and disbursements are correct with zero room for loss.
Reporting and Goals
- Track team performance and make expectations clear and measurable.
- Report weekly on case flow, cycle time, reductions secured and accuracy.
- Improve processes that increase speed, reduce errors and support a better client experience.
What You Bring
- Five or more years of experience in personal injury settlements, medical liens or legal operations or similar environment
- Two or more years leading people.
- A steady leadership style with the ability to keep your team focused.
- Strong organization and attention to detail.
- Solid understanding of medical billing, lien processes and settlement workflows.
- Comfort working in a fast paced environment.
- Good communication skills with a human, honest tone.
- A natural fit with the GOAT values.
What We Offer
- Competitive salary and bonus potential.
- Health, dental, vision, PTO and 401k.
- The opportunity to lead a key department in a growing firm.
- A culture that values accountability, teamwork, and doing right by clients and each other.
Compensation: $70,000.00 - $80,000.00 per year
Zanes Law Injury Lawyers LLC
Doug Zanes founded Zanes Law in 2003. Our firm’s first office was located in Tucson, Arizona, with Doug as the only attorney. His wife Claudia, who is a business executive, helped run the business operations within the law firm. During this time, we were able to count our entire staff on one hand.
By 2008, we had added two lawyers and employed a team of 15 staff members. It was at this time that we began to focus our practice on personal injury cases. We realized that helping accident victims was far more personally fulfilling than the area of law we had been practicing.
By 2017, the firm grew to include 10 lawyers spread across three law offices. There were two offices in Tucson, Arizona, and a third office in Phoenix, Arizona. Today, we continue to serve personal injury victims living and/or working in and around Tucson, Phoenix, Nogales, Sierra Vista, Douglas, Yuma, Flagstaff, and Northern Arizona. We also serve Glendale, Casa Grande, Scottsdale, Mesa, Chandler, Gilbert, Tempe and the entire Phoenix Metro area.
In the past 20 years, Zanes Law Injury Lawyers has recovered almost 1 Billion Dollars for our clients. Both Doug and Claudia believe that our firm owes this success to the wonderful people who work here. Our paralegals, case managers, intake specialists, receptionists, attorneys, and business executives make sure to take care of our clients every step of the way.
Company Website: zaneslaw.com
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